Thanks to a unique serial number, our client’s stolen welder was finally returned to them eight years later!
In 2014, one of our clients reported their welder missing due to being stolen from the site of the HMAS Bundaberg fire. The SMENCO team recorded the serial number sent to us by the owner, and eight years later, the welder turned up at our office for a repair!
Our service team saw the serial numbers had been scratched off and the rating plate had been removed, but thanks to Fronius’s unique digital serial number, we were able to ascertain the machine and whom it belonged to.
We were able to provide police with enough information that it was an easily closed case, and the welder was returned to its rightful owner eight years later.
This technology is only available at qualified Fronius service agents in Australia. Using qualified dealers and service agents not only guarantees you genuine parts but also ensures quality service and traceability of your equipment.
For your repair and maintenance needs, visit SMENCO Service Agent page to find a service agent near you.
